Support

We usually reply within two business days.

Get help with an app

If something isn't working, or you have a question about any Yard25 app, email us at dev@yard25.com. To help us resolve your issue quickly, please include:

• the name of the app and its version (shown in the app's settings or About screen),
• your device model and iOS/macOS version,
• a short description of what happened and, if possible, a screenshot.

Tunero

A few things worth trying before you write to us:

• The tuner shows nothing. Tunero needs microphone access. Open iOS Settings → Tunero and make sure the microphone is switched on.
• The reading jumps around. Lower the Sensitivity slider in a noisy room, or raise it if your instrument is quiet. Playing a single, clean note also helps.
• The wrong note is detected. In Auto mode Tunero follows the chromatic scale and may latch onto an overtone. Tap a specific note to lock the tuner to it.

Feature requests

We love hearing how our apps could serve you better. Send ideas to dev@yard25.com — we read everything, even when we can't reply to every suggestion individually.

Refunds and purchases

Purchases are processed by Apple, so refund requests are handled directly through Apple. Visit reportaproblem.apple.com and sign in with the Apple ID used for the purchase.

Privacy requests

For questions about your personal data, see our Privacy Policy or write to dev@yard25.com.